NET framework indeed doesn't install on windows xp machines.so if the support tool requires 4.5 or newer I can't run it on XP then. You might want to make sure your NET framework installations are ok with this Microsoft tool to diagnose and fix.
Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK".Download MB-Check and save to your desktop.
NEXT: Create and obtain an mb-check log.Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions.This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt.Double-click to run FRST and when the tool opens click "Yes" to the disclaimer.You can check here if you're not sure if your computer is 32-bit or 64-bit Note: You need to run the version compatible with your system. Download FRST and save it to your desktop.FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs.Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues. Let me start by saying first that XP 64bit I believe is not really supported, but lets see if you can at least get us the logs below to start somewhere. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file: Please attach the file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, " Get Started!"Ī progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Endpoint Detection & Response for Servers